Start with the business problem
AI Playbooks maps industries to business functions to real problems, then compares the ways of solving them. Including the ways that do not use AI.
Industries
- InsuranceRisk pricing, underwriting, policy administration, and claims handling across personal and commercial lines.
- BankingDeposits, payments, lending, and the compliance functions that keep a bank inside its regulatory perimeter.
- ManufacturingProduction lines, plant operations, and the equipment reliability work that keeps output moving.
- RetailStores and the merchandising, buying, and replenishment work that decides what is on the shelf when a customer walks in.
- HealthcareHospitals, physician groups, and clinics, and the clinical, operational, and financial work that keeps care paid for and available.
- Public SectorGovernment departments and agencies that pay benefits, collect revenue, and deliver services on behalf of the public, under law and public scrutiny.
- UtilitiesElectricity, gas, and water companies that build and run the networks delivering an essential service to every home and business, and bill for what passes through the meter.
- SoftwareCompanies that build and sell software, usually by subscription, and support the customers who depend on it to run their own work.
- Higher EducationUniversities and colleges that admit students, teach and assess them, and support them through to a degree, funded by tuition, public money, or both.
Problems
- Benefit Overpayments From Fraud and ErrorPaying welfare claimants the amount the law entitles them to, instead of losing money to undeclared earnings, savings, and household changes, without wrongly accusing or withholding payments from legitimate claimants.Public Sector / Benefits Administration
- Claims Denied by InsurersGetting a hospital or practice's claims paid on first submission, instead of reworking, appealing, or writing off claims the insurer refused, most of which could have been prevented before they were sent.Healthcare / Revenue Cycle
- Claims Fraud DetectionIdentifying claims that are exaggerated, fabricated, or organised, without slowing down the genuine claims that make up the overwhelming majority.Insurance / Claims
- Electricity Theft and Non-Technical LossesFinding the electricity that is delivered but never billed, from meter tampering, bypasses, and illegal connections to faulty meters and billing errors, and deciding which premises a limited number of field inspectors should visit.Utilities / Revenue Protection
- Empty Shelves and Excess StockOrdering the right quantity of each product for each store, so the shelf is not empty when customers arrive and the backroom is not full of stock that ends in a markdown.Retail / Inventory Planning
- Students Leaving Before They Finish Their DegreeKeeping admitted students enrolled and on track to graduate, by reaching the ones who are drifting off course while there is still time to help, without labelling whole groups of students as likely to fail.Higher Education / Student Success
- Support Queues Growing Faster Than the TeamResolving software customers' questions and problems quickly as ticket volume grows, without hiring at the same pace and without handing customers to a chatbot that gives wrong answers or no way to reach a person.Software / Customer Support
- Transaction MonitoringSurfacing wire, ACH, and cash activity that looks like money laundering inside a much larger volume of ordinary payments, without burying investigators or the customers who depend on fast payments.Banking / Financial Crime
- Unplanned Equipment DowntimePredicting which equipment on a production line is likely to fail before it does, without flooding maintenance with false alarms or interrupting a line that could safely run to failure.Manufacturing / Maintenance